Royal Mail have recently updated their service, whereby all orders are opted in to allow delivery to a Safe Place. If you do not want your parcel delivering to a Safe Place, please download the Royal Mail app and 'OPT OUT' for future deliveries. You can also specify your preferred Safe Place on the Royal Mail app.
United Kingdom
| Free Standard for orders over £50 |
FREE |
| Standard (Royal Mail Tracked 48) |
£3.95 |
| Express (Royal Mail Tracked 24) · 1–2 business days |
£4.95 |
| Next working day (carrier of our choice) |
£9.95 |
| Saturday delivery (DPD) |
£15.95 |
*Order by 2pm for next working day delivery and 2pm Friday for Saturday delivery.
** Couriers do not collect on UK bank holidays, so delays are possible.
European Union
| Free Standard for orders over £150 |
FREE |
| Standard (Royal Mail International) |
£8.95 |
| Express (FedEx / DHL) · 3–4 business days* |
£18.99 |
All EU orders are duties and taxes paid, so there are no extra charges on delivery.
*This is not a guaranteed time frame and may be subject to customs clearance which is beyond our control
USA & Canada
| Free Standard for orders over £200 |
FREE |
| Standard (Royal Mail International) |
£9.99 |
| Express (FedEx / DHL) · 1–3 business days* |
£21.99 |
*This is not a guaranteed time frame and may be subject to customs clearance which is beyond our control
Rest of World
| Free Standard for orders over £200 |
FREE |
| Standard (Royal Mail International) |
£9.95 |
| Express (FedEx / DHL*) · 3–4 business days* |
£24.95 |
*This is not a guaranteed time frame and may be subject to customs clearance which is beyond our control
Notice to Russian, Ukrainian & Israeli customers:
We have suspended all services to Russia, Ukraine and Israel due to transport issues. Orders to these countries are not accepted at this time.
Due to the incoming changes to US tariffs, any duties owed will be calculated at checkout. We will then pay on your behalf and there will be no additional charges to pay.
Customers outside the EU, UK and US will automatically save at the checkout (after shipping location is applied) on the price of the goods as sales taxes are automatically deducted. This will be a saving of approx. 16.67% on the list price.
Returns & exchanges
Returns
- Start a return on our Returns page using your order number and email.
- Request must be made within 14 days of receipt.
- Items received after 14 days (up to 28 days) qualify for a credit note valid for 12 months.
- Free returns are not offered.
Exchanges
- Begin via the Returns page with your order number and email.
- Send items back within 14 days of receipt.
- Exchange for the same item, a different item of equal value, or pay the difference for a higher priced item.
- Once the original item is accepted, the replacement ships free via standard delivery.
Faulty items
- Wrong, faulty, or damaged item? Upload images and comments on the Returns page within 72 hours.
- Our team will approve the return before issuing a free label.
- For manufacturing faults discovered later, contact customer service.
When posting
- Items must be unworn, unwashed, in original packaging, with all tags attached.
- Pack securely to prevent transit damage.
- Include your name and order number; missing paperwork can delay processing.
- Return boxed footwear inside a protective outer carton.
- Mark parcels “RETURNED GOODS” to avoid customs charges.
- Keep your proof of postage; it is the only way to trace your parcel.
