Helinox Cot Max Convertible Black

United Kingdom

• Standard (Royal Mail Tracked 48) · 3–5 Business Days                                          £3.95
• Express (DHL / Royal Mail Tracked 24) · 1–2 Business Days £4.95
• Next Working Day ** (carrier of our choice) £8.95
• Saturday DPD Express ** £12.95

* Royal Mail may leave parcels in a safe place. If you do not wish them to do this please download the Royal Mail App and manage your delivery preferences.

** Order before 14:00 for Next Day / Saturday services.

*** Couriers don’t collect on UK bank holidays – delays possible.

European Union

• Standard (Royal Mail International) £8.95
• Express (FedEx / DHL) · 3–4 Business Days £18.99

All EU orders are duties & taxes paid – no extra charges on delivery.

USA & Canada

• Standard (Royal Mail International) £9.99
• Express (FedEx / DHL) · 1–3 Business Days £21.99

Rest of World

• Standard (Royal Mail International) £9.95
• Express (FedEx / DHL*) · 3–4 Business Days £24.95

* DHL Express unavailable to Israel – standard Royal Mail only.

Notice to Russian, Ukrainian & Israeli customers:
We have suspended all services to Russia, Ukraine & Israel due to transport issues. Orders to these countries are not accepted at this time.

Returns & Exchanges

Returns

• Start a return on our Returns Page using your order number and email.
• Request must be made within 14 days of receipt.
• Items received after 14 days (up to 28 days) qualify for a credit note valid for 12 months.
• Free returns are not offered.

Exchanges

• Begin via the Returns Page with your order number and email.
• Send items back within 14 days of receipt.
• Exchange for the same item, a different item of equal value, or pay the difference for a higher-priced item.
• Once the original item is accepted, the replacement ships free via standard delivery.

Faulty Items

• Wrong, faulty, or damaged item? Upload images and comments on the Returns Page within 72 hours.
• Our team will approve the return before issuing a free label.
• For manufacturing faults discovered later, contact customer service.

When Posting

• Items must be unworn, unwashed, in original packaging, with all tags attached.
• Pack securely to prevent transit damage.
• Include your name and order number; missing paperwork can delay processing.
• Return boxed footwear inside a protective outer carton.
• Mark parcels “RETURNED GOODS” to avoid customs charges.
• Keep your proof of postage; it’s the only way to trace your parcel.