United Kingdom
- Standard (Royal Mail Tracked 48) · 3–5 Business Days £3.95
- Express (DHL / Royal Mail Tracked 24) · 1–2 Business Days £4.95
- Next Working Day ** (carrier of our choice) £8.95
- Saturday DPD Express ** £12.95
* Royal Mail may leave parcels in a safe place. If you do not wish them to do this please download the Royal Mail App and manage your delivery preferences.
** Order before 14:00 for Next Day / Saturday services.
*** Couriers don’t collect on UK bank holidays – delays possible.
European Union
- Standard (Royal Mail International) £8.95
- Express (FedEx / DHL) · 3–4 Business Days £18.99
All EU orders are duties & taxes paid – no extra charges on delivery.
USA & Canada
- Standard (Royal Mail International) £9.99
- Express (FedEx / DHL) · 1–3 Business Days £21.99
Rest of World
- Standard (Royal Mail International) £9.95
- Express (FedEx / DHL*) · 3–4 Business Days £24.95
* DHL Express unavailable to Israel – standard Royal Mail only.
Notice to Russian, Ukrainian & Israeli customers:
We have suspended all services to Russia, Ukraine & Israel due to transport issues. Orders to these countries are not accepted at this time.
Returns & Exchanges
Returns
- Start a return on our Returns Page using your order number and email.
- Request must be made within 14 days of receipt.
- Items received after 14 days (up to 28 days) qualify for a credit note valid for 12 months.
- Free returns are not offered.
Exchanges
- Begin via the Returns Page with your order number and email.
- Send items back within 14 days of receipt.
- Exchange for the same item, a different item of equal value, or pay the difference for a higher-priced item.
- Once the original item is accepted, the replacement ships free via standard delivery.
Faulty Items
- Wrong, faulty, or damaged item? Upload images and comments on the Returns Page within 72 hours.
- Our team will approve the return before issuing a free label.
- For manufacturing faults discovered later, contact customer service.
When Posting
- Items must be unworn, unwashed, in original packaging, with all tags attached.
- Pack securely to prevent transit damage.
- Include your name and order number; missing paperwork can delay processing.
- Return boxed footwear inside a protective outer carton.
- Mark parcels “RETURNED GOODS” to avoid customs charges.
- Keep your proof of postage; it’s the only way to trace your parcel.
