Fjällräven Skule 28 Basalt

United Kingdom

• Free Standard (Orders £50+) FREE
• Standard (Royal Mail Tracked 48) · 3–5 Business Days £3.95
• Express (DHL / Royal Mail Tracked 24) · 1–2 Business Days £4.95
• Next Working Day ** (carrier of our choice) £8.95
• Saturday DPD Express ** £12.95

* Royal Mail may leave parcels in a safe place. If you do not wish them to do this please download the Royal Mail App and manage your delivery preferences.

** Order before 14:00 for Next Working Day / Saturday services.

*** Couriers don’t collect on UK bank holidays – delays possible.

European Union

• Free Standard (Orders £150+) FREE
• Standard (Royal Mail International) £8.95
• Express (FedEx / DHL) · 3–4 Business Days £18.99

All EU orders are duties & taxes paid – no extra charges on delivery.

USA & Canada

• Free Standard (Orders £200+) FREE
• Standard (Royal Mail International) £9.99
• Express (FedEx / DHL) · 1–3 Business Days £21.99

Rest of World

• Free Standard (Orders £200+) FREE
• Standard (Royal Mail International) £9.95
• Express (FedEx / DHL*) · 3–4 Business Days £24.95

Notice to Russian, Ukrainian & Israeli customers:
We have suspended all services to Russia, Ukraine & Israel due to transport issues. Orders to these countries are not accepted at this time.

Due to the incoming changes to US tariffs, any duties owed will be calculated at checkout.  We will then pay on your behalf and there will be no additional charges to pay.

Customers OUTSIDE THE EU, UK and US will automatically save at the checkout (after shipping location is applied) on the price of the goods as sales taxes are automatically deducted. This will be a saving of approx. 16.67% on the list price.

Returns & Exchanges

Returns

• Start a return on our Returns Page using your order number and email.
• Request must be made within 14 days of receipt.
• Items received after 14 days (up to 28 days) qualify for a credit note valid for 12 months.
• Free returns are not offered.

Exchanges

• Begin via the Returns Page with your order number and email.
• Send items back within 14 days of receipt.
• Exchange for the same item, a different item of equal value, or pay the difference for a higher-priced item.
• Once the original item is accepted, the replacement ships free via standard delivery.

Faulty Items

• Wrong, faulty, or damaged item? Upload images and comments on the Returns Page within 72 hours.
• Our team will approve the return before issuing a free label.
• For manufacturing faults discovered later, contact customer service.

When Posting

• Items must be unworn, unwashed, in original packaging, with all tags attached.
• Pack securely to prevent transit damage.
• Include your name and order number; missing paperwork can delay processing.
• Return boxed footwear inside a protective outer carton.
• Mark parcels “RETURNED GOODS” to avoid customs charges.
• Keep your proof of postage; it’s the only way to trace your parcel.