Fjällräven Bergtagen Touring 22 Laurel Green / Deep Forest

Returns & exchanges

Returns

• Start a return on our Returns page using your order number and email.
• Request must be made within 14 days of receipt.
• Items received after 14 days (up to 28 days) qualify for a credit note valid for 12 months.
• Free returns are not offered.

Exchanges

• Begin via the Returns page with your order number and email.
• Send items back within 14 days of receipt.
• Exchange for the same item, a different item of equal value, or pay the difference for a higher priced item.
• Once the original item is accepted, the replacement ships free via standard delivery.

Faulty items

• Wrong, faulty, or damaged item? Upload images and comments on the Returns page within 72 hours.
• Our team will approve the return before issuing a free label.
• For manufacturing faults discovered later, contact customer service.

When posting

• Items must be unworn, unwashed, in original packaging, with all tags attached.
• Pack securely to prevent transit damage.
• Include your name and order number; missing paperwork can delay processing.
• Return boxed footwear inside a protective outer carton.
• Mark parcels “RETURNED GOODS” to avoid customs charges.
• Keep your proof of postage; it is the only way to trace your parcel.