United Kingdom
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Orders £50+ (Royal Mail Tracked 48 · 3–5 Business Days)
FREE
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Royal Mail Standard · 3–5 Business Days
£3.95
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Express (DHL / Royal Mail Tracked 24) · 1–2 Business Days
£4.95
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Next Working Day ** (carrier of our choice)
£8.95
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Saturday DPD Express **
£12.95
* Royal Mail may leave parcels in a safe place. Opt-out
here.
** Order before 14:00 for Next Day / Saturday services.
*** Couriers don’t collect on UK bank holidays – delays possible.
European Union
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Orders £150+ (Royal Mail International)
FREE
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Standard · 4–7 Business Days
£8.95
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Express (FedEx / DHL) · 3–4 Business Days
£18.99
All EU orders are duties & taxes paid – no extra charges on delivery.
USA & Canada
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Orders £200+ (Royal Mail International)
FREE
-
Standard · 4–7 Business Days
£9.99
-
Express (FedEx / DHL) · 1–3 Business Days
£21.99
Rest of World
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Orders £200+ (Royal Mail International)
FREE
-
Standard International · 5–12 Business Days
£9.95
-
Express (FedEx / DHL*) · 3–4 Business Days
£24.95
* DHL Express unavailable to Israel – standard Royal Mail only.
Notice to Russian, Ukrainian & Israeli customers:
We have suspended all services to Russia, Ukraine & Israel due to transport issues. Orders
to these countries are not accepted at this time.
Returns & Exchanges
Returns
- Start a return on our Returns Page using your order number and email.
- Request must be made within 14 days of receipt.
- Items received after 14 days (up to 28 days) qualify for a credit note valid for 12 months.
- Free returns are not offered.
Exchanges
- Begin via the Returns Page with your order number and email.
- Send items back within 14 days of receipt.
- Exchange for the same item, a different item of equal value, or pay the difference for a higher-priced item.
- Once the original item is accepted, the replacement ships free via standard delivery.
Faulty Items
- Wrong, faulty, or damaged item? Upload images and comments on the Returns Page within 72 hours.
- Our team will approve the return before issuing a free label.
- For manufacturing faults discovered later, contact customer service.
When Posting
- Items must be unworn, unwashed, in original packaging, with all tags attached.
- Pack securely to prevent transit damage.
- Include your name and order number; missing paperwork can delay processing.
- Return boxed footwear inside a protective outer carton.
- Mark parcels “RETURNED GOODS” to avoid customs charges.
- Keep your proof of postage; it’s the only way to trace your parcel.
