Delivery and Returns Information

LAST CHRISTMAS DELIVERY DATES!*

Take a look below to find out the last day you can shop in your country to receive your order before Christmas.

UK Standard (48 Hour Tracked Royal Mail) – Thursday 20th December Midnight

UK Next Day – Orders must be placed BEFORE 11am Saturday 22nd December

Europe – Orders must be placed BEFORE 2pm Friday 14th December

Rest of the World – Orders must be placed BEFORE 2pm Friday 7th December

*Please note: Delivery times are estimated and orders may take longer due to the limitations of the countries’ postal service and our estimated delivery times may not apply. Unfortunately, this is something we cannot control but we will always do our best to assist you.

UK DELIVERY CHARGES

We offer a range of UK delivery options to ensure that you have your order delivered in a time scale that suits you.

Click & Collect from Parasol Store, Alderley Edge: Free (within 48 hours)

Next Working Day: £6.95

Standard Delivery: £3.95 or Free on orders over £50 (Within 3-5 working days)

INTERNATIONAL DELIVERY CHARGES

Europe: £8.00
Rest of World: £10.00

Once your order has been placed, we will send you an Order Confirmation email, and will also do the same to let you know when your order has been dispatched.

DELIVERY EXCEPTIONS

We deliver to the Scottish Highlands, Western Isles, Shetland Islands, Orkney Islands, Isle of Wight and the Isle of Man, however, please allow an additional five days for Standard Delivery. For delivery to Jersey and Guernsey delivery costs may be increased.

RETURNS

If you are not fully happy with the goods that you have received, you can return them to us within 14 days of receipt, providing that they are in the original resalable condition that you received them in.

Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging.

We are not able to refund or exchange items that appear to have been worn, washed, or are not in original condition.

Parasol Store returns Policy for Christmas

Christmas Gifts purchased after 15th November 2018 will benefit from our extended returns period until 6th January 2019. All items must be received back to Parasol Store by the 6th January 2019 during this period. Please note we will only accept those returns if they are in their original packaging with all tags attached and in a new condition. Outside of this our standard 14 day returns policy applies.

Please send all returned items to:

Parasol Retail Ltd, Unit A1, Millbrook Court, Middlewich, CW10 0GE